Frequently Asked Questions
Everything you need to know about Porelia™, how it fits into your routine, shipping, guarantees, and getting support.
What is Porelia™?
Porelia™ is a sonic cleansing brush designed to support a cleaner, simpler grooming routine. It helps lift dirt, oil, and buildup from the skin with soft silicone bristles and gentle vibration.
Who is it for?
Porelia™ is ideal for people who want a more consistent cleansing routine, especially those dealing with buildup, post-shave irritation, or rough-looking skin texture.
Can it help with razor bumps and trapped hairs?
Porelia™ is designed to support better cleansing and gentle exfoliation, which can help improve the overall condition of the skin and grooming routine. Many customers use it as part of a routine focused on reducing buildup and improving shave results.
How often should I use it?
Most customers use Porelia™ regularly as part of their routine. Start gently and stay consistent. The best routine is the one you can keep.
Can I use it with a cleanser or face wash?
Yes. Porelia™ can be used with your preferred cleanser or face wash as part of your normal cleansing routine.
Is it safe for daily use?
Porelia™ is made with soft silicone bristles for gentle cleansing. As with any skincare tool, pay attention to how your skin responds and use it in a way that feels comfortable for your routine.
Is Porelia™ rechargeable?
Yes. Porelia™ is USB rechargeable, making it easy to use at home or while traveling.
Is it shower-friendly?
Yes, Porelia™ is designed to fit easily into your daily routine, including use around the sink or in the shower.
How long does shipping take?
Shipping times can vary depending on your location and order volume. Once your order ships, you’ll receive tracking information by email.
How do I track my order?
Once your order has been shipped, you’ll receive a tracking email. If you cannot find it, contact us at hi@porelia.store and we’ll help you.
What is your return policy?
We offer a 90-day money-back guarantee. If the product is not right for you, contact us and our team will guide you through the next steps.
Does Porelia™ come with a warranty?
Yes. Porelia™ is backed by a 1-year warranty for added peace of mind.
What if I need help choosing the right routine?
You can email us at hi@porelia.store. If you want, you can also send photos and a short explanation of what you’re dealing with, and we’ll be happy to recommend a routine approach.
How do I contact support?
The fastest way is by email: hi@porelia.store